scatterboxoriginals

Quirky handmade accessories & stationery

Penryn, United Kingdom

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Catherine

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Catherine

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Shop policies

Last updated on May 10, 2022

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Hello, thank you for visiting my policies page. I have tried to keep my policies easy to understand - there are sections on payment, shipping and refunds. Please send me a message if you need any more information. You can read more about me and what I do on my profile page, if you like.

Accepted payment methods

Paypal

Returns & exchanges

See item details for return and exchange eligibility.

Payment

Payment is through Paypal. I sell in British Pounds Sterling, which will convert on Etsy to your local currency if you're outside the United Kingdom. (Prices will update daily to reflect the current exchange rate.)
I accept Paypal e-cheques but this will delay dispatch time as I have to wait for these to clear - normal Paypal payments are very quick and easy though!

Please note that some countries charge import fees/customs duties on goods coming from overseas, if the value is over a certain amount - these fees must be paid by the customer to their customs department, sorry. Buyers in the UK and European Union are not affected by this.

To the best of my knowledge, at the time of writing:
CANADA - Up to approx $20 CAD worth of goods can be imported without being charged fees.
USA - $200 before any fees are charged.
AUSTRALIA - $1000 AUS before any fees are charged.
OTHER NATIONS - please contact me if you are unsure of your local import laws.

If you have any questions or concerns about import fees please contact me.

Shipping

I try to mail orders within one working day but this may be longer due to work commitments - if I'm going to take more than 2 working days I will email you to let you know.

DELIVERY TIMES:
UK - First class mail. Delivery usually takes up to 3 working days.
EUROPE - Airmail. Delivery usually takes approximately one week.
USA & CANADA - Airmail. Delivery usually takes two weeks but please allow up to 3 weeks.
REST OF THE WORLD - Airmail. Delivery usually takes two weeks but please allow up to 3 weeks.

If you need tracking or faster delivery, please contact me before paying.

Want something sent to another address? Just add the address in Paypal and use that address during checkout.

Please always make sure the correct address is used.

Additional policies and FAQs

Please remember that some computer monitors may display colours a little differently. I try to give accurate descriptions of my items in each listing. Contact me if you'd like more information or colour samples.

All recycled / upcycled materials are cleaned before I make them into anything.

If you have any questions not covered here, please contact me.
:-)

Thanks for reading!